Performance Imperative

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Course Number: 
GAFL 735

Course Section



  • Executive MPA

Course Type: 

  • Core



  • Summer 2020

Course Format

Hybrid (on-campus and online)
On-Campus Day(s): 
On-Campus Time(s): 

Summer 2020 on-campus meetings will be held the following 3 weekends (times TBD): May 29-30, June 26-27, July 30-August 1. Class will also meet online weekly on Monday evenings from 7:45 - 8:45 PM. This course has seats reserved for Fels' students and gives priority to grad students.

On-Campus Location:

Online Day(s): 
Online Time: 
7:45 p.m. – 8:45 p.m.
Course Description: 

This course will examine the role of performance management within public organizations (government and nonprofit), including why measuring and managing performance is critically valuable to high-functioning organizations' success. With the increasing pressures on nonprofit and government organizations to continue to produce more with less, performance management systems are becoming a staple within organizations looking to drive better outcomes for their constituents. The goal of a highly functioning performance management system within a public organization is to establish a system of continuous monitoring designed to routinely measure specific quantitative and qualitative indicators in real-time- Key Performance Indicators (KPIs) - in order to improve the organization's ability to achieve specific outcomes through continuous improvement and timely, data-based decision-making.

This course will use a diversity of course materials, including real-life examples and case studies to: (a) demonstrate how organizations have successfully implemented performance management systems, (b) indicate the importance of using real-time, valid and reliable data, and linking performance results with effective budget resource allocation (e.g., program and outcome-based budgeting) and constituent satisfaction, and (c) explore practices on how to best protect valuable aspects of performance management systems despite changes in leadership.

This is a "hybrid" course, with synchronous, online meetings and once-monthly, on-campus meetings in Philadelphia, PA. Also, please note there is an additional $150 online course fee.

Fels Institute of Government

The Fels Institute of Government
3814 Walnut St. 
Philadelphia, PA 19104

(215) 898-7326